Customer Service
CoolComputerBags.com
455 Old Richardsville Rd.
Bowling Green, KY 42101
Phone: 1-270-781-2024
Fax: 1-270-781-2759
Email: info@CoolComputerBags.com
Please feel free call or email us with any questions you may have, just to tell us we’ve done our job well or how we may improve. Thank you for visiting CoolComputerBags.com!
Courteous Customer Service
CoolComputerBags.com will never forget that you are the reason we’re in business. We are dedicated to providing our customers with exceptionally friendly and prompt service. Our goal is 100% customer satisfaction.
Our Quality Commitment
We carefully select our products from exceptional manufacturers to ensure superior quality. We proudly stand behind our collection and guarantee all of our products or you will receive a full refund.
Price Guarantee
It is of utmost importance to us that you always get the best price! If you see the exact item for less (including shipping and tax) within 30 days of your purchase, just let us know the “what, where and when” and we’ll refund the difference!
Shipping
You’ve placed your order, now let us handle the rest. Just know that you can expect the fastest, most reliable delivery of goods. Most orders ship within 1-3 business days. You will be sent a shipping confirmation via e-mail with a tracking number when your item ships. Orders may be shipped from various locations and from different delivery companies. Multiple items may be delivered separately.
International Shipping
For international orders please contact us for rates as additional taxes and duties may apply. For PO, APO, and FPO boxes please contact us so that we can make special shipping arrangements. 270-781-2024 or international@CoolComputerBags.com.
Returns
We are proud of our products and want you to be perfectly satisfied with your purchase. If for whatever reason you are not happy with one of our products, we will gladly accept returns or exchanges within 30 days of the shipment date. Items returned after 30 days from the date of purchase may be exchanged or you will receive an online credit for future purchases. 270-781-2024 or returns@CoolComputerBags.com.
*IMPORTANT: For a return or exchange, the item must be returned (1) unused, (2) in manufacturer’s original packaging and (3) with tags attached. For your protection, we strongly recommend insuring your return shipment.
Please be sure to include the packing slip and a reason for return. If you have misplaced the slip, include (1) your name, (2) order number, and (3) e-mail address. Please send returns to the following address:
CoolComputerBags.com
Attn: Returns/Exchanges
455 Old Richardsville Rd.
Bowling Green, KY 42101
Exchanges
Find another item you like better than what you purchased? No problem! Return the item within 30 days and you may exchange your item for another one of equal or lesser value. Items must be returned (1) unused, (2) in manufacturer original packaging, and (3) with tags still attached.
What if you forgot to return the item within the 30 day time limit? No problem! Return it and receive a store credit or exchange for another item. 270-781-2024 or exchanges@CoolComputerBags.com.
*Please note that all sales are final after 30 days.
Damages
All of our products are carefully packaged, however, should your item arrive damaged, defective, or not what you ordered, please contact us immediately and we’ll take care of the rest!
270-781-2024 or damages@CoolComputerBags.com.
Warranty Information
Bags are covered under warranty by the respective manufacturer. Should you have a problem with your bag due to a manufacturer's defect, please call us for instructions on where to return your bag.
270-781-2024 or warranty@CoolComputerBags.com.
Sales Tax
A 6% sales tax only applies to orders shipped to Kentucky.
Privacy Policy
We take the security of your information very seriously and take every measure to make sure it is as safe as possible throughout the transaction. Your information is processed using one of the most trusted and reliable companies in the business. Your information will never be sold or made available to any other company or service.
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